DELIVERY for Moon Boot Store Products

  • Delivery and handling fee charge is FREE for orders under $99 and $10 flat rate shipping for orders over $99.
  • Digital Dynamite Pty Ltd T/AS Moon Boot Store is not liable for lost or misplaced products.
  • All our deliveries are carried out using express courier. As such we are subject to their terms and conditions.

Once your order has been received by us, we aim to process your goods within 1 business day (Mon-Fri) and have them dispatched within 3 business days. Once our supplier has dispatched your goods, you should normally receive them within the advised timeframe. However, while we maintain a close relationship with our supplier & delivery company, and will attempt to rectify any delivery problems as soon as reasonably possible, the operation of the supplier & delivery company we use are outside our control. Time of delivery shall not be subject to any contractual obligation, and Digital Dynamite Pty Ltd T/AS Moon Boot Store does not offer any guarantee that your order will arrive within the advised delivery time-frame. In the event of the delay of delivery of your order or a mistake in the order itself, Digital Dynamite Pty Ltd T/AS Moon Boot Store accepts no liability for any associated expense, loss of profits or other losses incurred whatsoever. Failure to deliver on time will not entitle the customer to terminate their purchase contract with Digital Dynamite Pty Ltd T/AS Moon Boot Store, or refuse delivery. Returns/Refunds should be made using the instructions below.

Please note that Digital Dynamite Pty Ltd T/AS Moon Boot Store will not be responsible for any lost or damaged parcel as a result of incomplete or inaccurate address. Our contracted courier companies do not have any insurance regarding misplaced/lost shipments.

You acknowledge and agree that the products and services offered for sale on the Site are directed solely at Australian residents. Digital Dynamite Pty Ltd T/AS Moon Boot Store makes no representation that any products and services sold through the Site are appropriate or available for use by persons residing outside Australia. Please be advised that some products and services may not be deliverable overseas due to local law and it shall be your responsibility for any failure to deliver the products and services overseas due to local law. Digital Dynamite Pty Ltd T/AS Moon Boot Store will not be liable for any breach by you of any laws.

REFUNDS For Moon Boot Store Purchases

  • You must contact us before returning any item so we can provide you with the correct details and return address. Any item returned without our knowledge will be refused. You must provide name, address, phone number, order #, item(s) and quantity and the reasons for the return.
  • Refunds are subject to a 25% restocking fee
  • Items must be unused and in original undamaged packaging, in perfect re-sale condition with all original tags attached
  • Items can only be returned within 30 days of the purchase date to receive a full refund (minus 25% restocking fee).
  • Such reasons for returning your product can include:
    Product not as expected
    Ordered wrong size
    Ordered wrong product
    No longer required
  • The customer is responsible for postage costs incurred in returning the item to us.
  • Items cannot be refunded if lost or stolen. Please ensure products are kept safe at all times.
  • Credit card surcharge is non refundable if applicable.
  • We are unable to provide a refund to you until the item is sent back to us and we receive refunds from the relevant supplier.
  • Digital Dynamite Pty Ltd T/AS Moon Boot Store will not be liable to you/or any third party for any consequential or incidental damages or any other indirect, special or punitive damages whatsoever that arise out of or are related to the returns process.

EXCHANGES For Moon Boot Store Purchases

  • You must contact us before requesting an exchange so we can provide you with the correct details and return address. Any item returned without our knowledge will be refused. You must provide name, address, phone number, order #, item(s) and quantity and the reasons for the return.
  • Exchanges are subject to a 25% restocking fee + re-shipping fee.
  • Items must be unused and in original undamaged packaging, in perfect re-sale condition with all original tags attached.
  • Items can only be returned within 30 days of the purchase date to exchange for another product (minus 25% restocking fee + re-shipping fee).
  • Such reasons for exchanging your product can include:
    Exchange for upgrade
    Product not as expected
    Ordered wrong size
    Ordered wrong product
  • Items cannot be exchanged if lost or stolen. Please ensure products are kept safe at all times.
  • Any applicable credit card surcharges incurred is not the responsibility of Digital Dynamite Pty Ltd T/AS Moon Boot Store
  • We are unable to provide an exchange to you until the item is sent back to us and we receive confirmation receipt from the relevant supplier.
  • Digital Dynamite Pty Ltd T/AS Moon Boot Store will not be liable to you/or any third party for any consequential or incidental damages or any other indirect, special or punitive damages whatsoever that arise out of or are related to the exchange process.

DEFECTIVE GOODS Returns for Moon Boot Store Purchases

  • You must contact us before requesting an exchange due to defective goods so we can provide you with the correct details and return address. Any item returned without our knowledge will be refused. You must provide name, address, phone number, order #, item(s) and quantity and the details of the defective item.
  • Please contact us within 30 days if your goods are defective/faulty/damaged and we will communicate with the manufacturer on your behalf to replace the damaged goods
  • You will be responsible to communicate directly with the manufacturer to request and replace damaged goods after 30 days from the purchase date.
  • You acknowledge that Digital Dynamite Pty Ltd T/AS Moon Boot Store is not liable if the manufacturer does not approve the damaged goods claim.
  • You acknowledge that Digital Dynamite Pty Ltd T/AS Moon Boot Store does not directly provide warranties for defective/faulty/damaged products, and that any applicable warranties are covered by third party manufacturer directly.
  • The warranty period of a particular product can be found on the manufacturer’s website(s) and Digital Dynamite Pty Ltd T/AS Moon Boot Store does not provide this information on the Site.
  • You acknowledge that you are aware of the applicable warranty periods as they can vary considerably between brands, and you are aware of applicable warranty terms prior to purchasing goods from Digital Dynamite Pty Ltd T/AS Moon Boot Store.
  • You acknowledge that Moon Boot Store is only a distributor of the products that we sell, and that warranties are wholly the responsibility of the manufacturers and not Digital Dynamite Pty Ltd T/AS Moon Boot Store.
  • The customer is responsible for postage costs incurred in returning the damaged item to the manufacturer. Please note the product must be unused and in original condition and needs to be returned in original undamaged packaging, with tags attached. Manufacturers are unable to approve exchanges if the product is used and/or has damaged packaging.

Terms of Use

The www.moonbootstore.com.au website (including any redirections to or from www.moonbootstore.com.au) (the “Site”) is owned and operated by Digital Dynamite Pty Ltd T/AS Moon Boot Store ABN 13 612 154 462. Digital Dynamite Pty Ltd T/AS Moon Boot Store will submit orders on your behalf and to arrange relevant contracts between you and manufacturers of the products we distribute. Digital Dynamite Pty Ltd T/AS Moon Boot Store does not own or manufacture any of the products we sell. All orders via Digital Dynamite Pty Ltd T/AS Moon Boot Store are subject to the terms and conditions and limitations of liability imposed by our manufacturers including but not limited to shipping, returns, refunds, defective goods, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage.

Digital Dynamite Pty Ltd T/AS Moon Boot Store and its employees are solely distributors of the products we sell and we are not medical professionals. Digital Dynamite Pty Ltd T/AS Moon Boot Store takes all relevant steps to communicate this on the Site and via all email and phone communications with customers. Digital Dynamite Pty Ltd T/AS Moon Boot Store will not provide medical advice in any circumstances, and will only quote factual product information sourced directly from the manufacturer on each individual item. It is the responsibility of the customer, in consultation with their medical professional, to determine whether individual items are suitable for the customer’s medical situation. The customer acknowledges they have already sought advice from a medical professional prior to purchase and is therefore able to purchase items based on the factual information available on the Site.

Digital Dynamite Pty Ltd T/AS Moon Boot Store takes absolutely no responsibility for, and is not liable for, any medical injuries sustained or worsened by the products we distribute by our third party manufacturers.

In these terms and conditions the expressions “Moon Boot Store”, “we”, “our” or “us” include Digital Dynamite Pty Ltd T/AS Moon Boot Store ABN 13 612 154 462 and entities that assist or participate with Digital Dynamite Pty Ltd T/AS Moon Boot Store in the provision of the services it agrees to provide (where the context permits, including its and their employee and agents) and the expressions “you”, “your”, “client” or the “passenger” include a person seeking or requiring the services offered by Digital Dynamite Pty Ltd T/AS Moon Boot Store, all other persons (if any) included with that person in the order.

Terms & Conditions:

These terms and conditions govern all bookings for Digital Dynamite Pty Ltd T/AS Moon Boot Store. You will be bound by these terms.

Health Insurance:

Digital Dynamite Pty Ltd T/AS Moon Boot Store strongly advise you to take out a private health care policy. As injuries do occur, we strongly recommend you seek advice on obtaining private health insurance prior to purchase and to discuss private health insurance options with other providers.

General Website Content & Third Party Information:

Digital Dynamite Pty Ltd T/AS Moon Boot Store aims to ensure that all information contained on our website is as up to date as possible. However, Digital Dynamite Pty Ltd T/AS Moon Boot Store does not take any responsibility for any information on this website and all information should be used as a guide. We reserve the right to change any information at any time.

Prices

All prices are quoted in Australian dollars and are inclusive of GST where applicable. All prices shown are subject to availability by our supplier. Whilst we will make all reasonable efforts to show accurate information on our website, we cannot guarantee the price or our ability to supply any particular item shown. All prices shown on our website, www.moonbootstore.com.au, are to be seen as guide prices, and as such do not constitute an offer to sell. The formal contract formation and our acceptance of your order only occurs once we have both received your payment and dispatched the goods. Until we have formally accepted your order, received your payment and dispatched the order, placement of an order will constitute an offer to purchase. We reserve the right to correct any errors in rates quoted or miscalculated for any service quoted on the Digital Dynamite Pty Ltd T/AS Moon Boot Store website or via our Customer Service Representatives.

We will contact you if there is an error and you will have the option to proceed or decline the contract with the recalculated amount.

Copyright

This site and all of its content is the copyrighted property of Digital Dynamite Pty Ltd T/AS Moon Boot Store, its partners and its various third party providers. You agree not to, except as permitted under the applicable law, copy, reproduce, republish, upload, post, transmit, distribute or otherwise communicate or cause to be displayed to the public any of the content found in this site without the prior written permission of Digital Dynamite Pty Ltd T/AS Moon Boot Store.

Privacy:

You consent to our, our customer service agents and related entities to collecting, retaining, using and disclosing your personal information in accordance with our Privacy Policy. Our Privacy Policy sets out how we manage your personal information and is available on our website at www.moonbootstore.com.au/privacy-policy, or can be sent to you on request. Any order of our products constitutes your representation to us that you have read our Privacy Policy and accept its application to you.

Your Obligations & Warranties:

You the user must not at any time use another person’s information, identification or documents without their prior permission. You agree to use this website for lawful purposes only. All unlawful use of this website including but not limited to any criminal offence, tampering with, changing or deleting information on this website, viewing obscene, indecent or pornographic material, advising misleading information or use of this website for unlawful personal or financial gain is punishable by law.

Disclaimer: This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, or destruction or unauthorized access or, alteration of or use of record in connection with the use or operation of the Site, whether for breach of contract, tortious behaviour, negligence or any other cause of action.

Digital Dynamite Pty Ltd T/AS Moon Boot Store makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Site or the Content contained on the Site for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Digital Dynamite Pty Ltd T/AS Moon Boot Store disclaims any express or implied warranty representation or guarantee as to the effectiveness or profitability of the Site or that the operation of the Site will be uninterrupted or error-free. Digital Dynamite Pty Ltd T/AS Moon Boot Store are not liable for the consequences of any interruptions or error in the Site.

Limitation of Liability

You agree that neither Digital Dynamite Pty Ltd T/AS Moon Boot Store, nor any of its representatives shall accept any liability in contract or in tort for any injury, death, accident, damage to personal property, loss, delay, additional expenses or distress, disappointment, inconvenience caused, directly or indirectly arising in connection with any purchase or other services by force majeure or other events, acts or omissions which are beyond the control of Digital Dynamite Pty Ltd T/AS Moon Boot Store or which are not preventable by reasonable diligence on behalf of Digital Dynamite Pty Ltd T/AS Moon Boot Store.

All warranties and conditions implied by statute or generally at law are excluded to the maximum extent of the law. If the Competition and Consumer Act 2010 (Cth) or any similar law applies and an implied condition or warranty cannot be excluded, the liability of Digital Dynamite Pty Ltd T/AS Moon Boot Store will be limited, at their discretion, to either the replacement or resupply of the goods or services.

As a condition of your access to and use of the Site, you agree to indemnify Digital Dynamite Pty Ltd T/AS Moon Boot Store and its successors and assigns for all damages, costs, expenses and other liabilities, including but not limited to legal fees and expenses, relating to any claim arising out of or related to:

(a) your access to and use of the Site; or
(b) your breach of these Terms and any applicable law or the rights of another person or party.

This indemnification section survives the expiration of this agreement, and applies to claims arising both before and after the agreement ends.

Entire Agreement

These Terms, and the documents expressly referred to in them, constitute the entire agreement between you and Digital Dynamite Pty Ltd T/AS Moon Boot Store, and supersede all previous discussions, correspondence, negotiations, previous arrangements, understanding or agreement between us relating to the Site.

We each acknowledge that, in entering into these Terms, neither of us relies on, and subsequently will have any remedies for, any representation or warranty that is not set out in these Terms

Law of contract

The contract is governed in respects by the law of the state of NSW and any legal action arising under the contract shall be litigated in the appropriate court, having jurisdiction by the state. By making any payment towards a booking the passenger has agreed to the conditions set on the Site.

The agreement between us and you in respect of the services to be provided is constituted solely by these terms and conditions and is governed by the laws of New South Wales, Australia. We and you submit to the exclusive jurisdiction of the Courts of New South Wales and the Courts of appeal therefrom.

Consumer Claims

Consumer claims should be made in writing within 30 days of return, with supporting documentation. Such claims should be addressed and forwarded to our Customer Service Representatives at support@moonbootstore.com.au or mailed to the attention of Moon Boot Store Customer Service at 40 East Esplanade Manly NSW 2095.

Understanding these terms and conditions
If you do not understand any aspect of these terms and conditions you should seek advice from an appropriately qualified person.

Updates to these terms

We reserve the right, in our discretion, to correct any errors or omissions in any part of the Site. We may restrict access to parts or the entire Site at any time, including, but not limited to, Content, certain features and services, hours of availability, and equipment needed for access or use, without notice or liability. Any material on the Site may be out of date at any given time and we are under no obligation to update such material.

We reserve the right, in our sole discretion, to change, modify, add or remove any part of these Terms, in whole or in part, at any time. Notification of the changes to these Terms will be posted on the Site and will be effective immediately, unless expressed otherwise.

It is your sole responsibility to periodically check these Terms for any changes. If you do not agree with any of the changes to these Terms, it is your sole responsibility to unsubscribe from the Site. Your continued use of the Site will be deemed as your acceptance thereof.

We may assign or sublicense any of our rights or obligations under these Terms at any time, without obtaining your consent.